Privacy Policy

Effective Date: April 24, 2025

FamilyWill is a trading name of JJH Solutions Limited ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Who We Are

• Trading name: FamilyWill
• Legal entity: JJH Solutions Limited, registered in England and Wales, company number 13898562
• Data controller: For the purposes of UK GDPR, JJH Solutions Limited is the data controller for personal data processed through the FamilyWill service.
• Contact email: privacy@familywill.co.uk

2. Who Our Service Is For

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.

3. Information We Collect

a. Personal Information You Provide

• Name and surname
• Email address
• Postal address and contact details (where required for your will)
• Information provided through the will-writing wizard (e.g. marital status, beneficiaries, executor preferences, guardians, funeral wishes)
• Generated will drafts and document versions (during drafting only)

b. Technical Information

• IP address
• Browser type and version
• Device type
• Cookies and basic analytics data

c. Usage Information

• Pages visited and user journey within the site
• Date and time of visits

4. Where We Get Personal Information From

We collect personal information primarily directly from you when you: create an account, use the will-writing wizard, make a purchase, or contact support. We may also collect limited technical information automatically through cookies and similar technologies (see the Cookies section below).

5. Suitability Check Before You Start

Before you create an account or enter will details, we may ask a short set of suitability questions to confirm whether the service is appropriate for a straightforward will. If the service is not suitable based on your answers, you will not be able to proceed and we do not create an account or store will-related personal data for that attempt.

6. How We Use Artificial Intelligence

We use AI only to assist with:

• Structuring your inputs into a will document
• Providing guided explanations during the will-writing process
• Generating document templates based on the information you provide

We do not train AI models using your personal data. AI is provided via third-party commercial APIs and processes data only to deliver the requested service.

7. How We Use Your Information

We use your information to:

• Provide and operate the FamilyWill service
• Generate will documents based on your inputs
• Communicate with you (e.g. account notices, support responses)
• Maintain security and prevent misuse
• Comply with legal and regulatory obligations

8. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Performance of a contract (providing the will-writing service)
• Your consent (where required)
• Legal obligations
• Legitimate interests (security, fraud prevention, service improvement)

9. Data Retention

We follow a data-minimisation and limited-retention approach.

a. Will Content and Drafting Data

This includes will questionnaire answers, beneficiary/executor details, drafts, and AI-assisted drafting outputs created during your use of the wizard.

We do not retain copies of your generated will document. Once your will document has been generated and made available for download, we do not keep a copy of the final PDF. Your will drafting data (the information you entered) is retained so you can return to edit or re-download your will, until you choose to delete it.

You may delete will-related data manually at any time via your account settings (Account → Data & Privacy). Once deleted, will data cannot be recovered. You are responsible for downloading, securely storing, and backing up your will document.

b. Account Information

We retain limited account information (such as your email address, account credentials, and consent records) for as long as your account remains active.

Deleting will data does not automatically delete your account. Your account may remain available so you can create new wills in the future. If you wish to close your account, please contact us using the details in the Contact Us section.

c. Legal and Financial Records

Certain records (such as payment metadata, where applicable) may be retained longer where required by law (for example, UK accounting obligations). We do not store your full card details; payments are processed by our payment provider.

10. Sharing Your Information

We only share personal data with trusted third parties that are necessary to operate the service, including:

• Supabase (database storage and authentication)
• Resend (email delivery)
• AI providers (e.g. OpenAI) for AI-assisted content generation
• Payment providers (where applicable) to process payments (we do not store full card details)

We do not sell your personal information. Third-party providers are required to process data securely and in accordance with data protection laws.

11. Sharing Information Outside the UK

Some of our service providers may process personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations and/or approved contractual safeguards (for example, the UK International Data Transfer Agreement), in accordance with UK GDPR.

12. Automated Decision-Making

We do not use your personal data for automated decision-making (including profiling) that produces legal effects or other similarly significant effects on you.

13. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data — Request a copy of your data
• Correct inaccurate information — Request correction of inaccurate personal data
• Request deletion of your data — Request deletion of personal data where applicable
• Restrict or object to processing
• Data portability — Where applicable, request transfer of data you provided to us
• Withdraw consent where applicable

To exercise your rights, contact us at: privacy@familywill.co.uk

14. How to Delete Your Data

You can delete your will-related personal data through your account:

1. Log in to your FamilyWill account
2. Go to Account → Data & Privacy
3. Click "Delete All My Will Data"
4. Confirm by checking the acknowledgement and typing "DELETE"

If you're logged in, you can access your data settings directly: Manage your data →

15. Cookies

We use cookies to:

• Understand how the website is used
• Improve performance and usability

You can manage cookies through your browser settings.

16. Security

We use industry-standard measures to protect your personal information, including:

• SSL encryption
• Secure database storage
• Access controls and monitoring

Despite these measures, no system can be guaranteed 100% secure. Users are encouraged to download and securely store their will documents.

17. How to Complain

If you have any concerns about our use of your personal information, please contact us first at privacy@familywill.co.uk.

If you remain unhappy, you have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

18. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the website or by email.

19. Contact Us

If you have any questions about this policy or how we handle your data, contact:

JJH Solutions Limited
Email: privacy@familywill.co.uk

By using our services, you agree to the terms of this Privacy Policy.